Nokia Siemens Networks has launched a Facebook app that operators can use to allow people to personally manage their fixed and mobile telecom services.The new Facebook app complements a mobile self-care app for smartphones and a web-based self-care portal that can already provide a simpler way to manage telecom services.
The new app enables customers to check their balance, browse and buy special offers and subscribe to services.
The app aims to offer an improved service by allowing operators to engage with customers where they spend their time online.
All three share@once self-care portals for Facebook, smartphones and the web are based on Nokia Siemens Networks’ modular and scalable charge@once unified platform.
The platform provides a unified view for operators of special offers, and charging and billing for all types of voice and data services in all networks, independent of whether it is a prepaid or postpaid scheme.